Corrections and updates

We get facts right, and when we don't, we fix them in the open. This page explains how to report an error, how fast we respond, and how changes are labeled on our stories.

How to request a correction

Email Contact us with “Correction” in the subject line, or use our contact form and choose “Report an error.” Please include:

• the link to the story (and the language version, if it isn't English),
• what is wrong, and what you believe is correct,
• a source or document that shows it, if you have one.

Anyone can report an error: readers, the people named in a story, and our clients. We check every report.

How fast we respond

• Within 2 business daysWe reply to say we've received your report and are checking it.
• As soon as it's confirmedOnce we confirm an error, we correct the story right away, normally within 2 business days of confirming it.
• Every language versionIf the story was published in other languages, we correct those versions too.
• We tell you what we didWe reply with the outcome, including when we decide a story is accurate and doesn't need a change.

How changes are labeled on stories

We don't quietly change published facts. Every meaningful change gets a dated note at the end of the story, and the story's “Updated” date changes to match.

Here is what a correction note looks like (an example, not a real correction):

• CorrectionA fact was wrong. The note says what was wrong and what is correct. If the error was serious or in the headline, the note also appears at the top of the story.
• ClarificationThe facts were right but could be misread. The note explains what we made clearer.
• UpdateNew information arrived after we published, such as a new date or a result. The note says what was added.
• Withdrawal noteUsed in the rare case that a story is taken down or substantially rewritten. The page stays up with a note explaining why.

Typos, broken links and formatting fixes that don't change the meaning of a story are made without a note.

Client stories

Clients approve their own stories. aiprdesk does not edit or review client content. A client can ask us to update a story, and a correction of a factual error stays on the story. Every client story stays labeled “Client News” with the line saying aiprdesk is the client's PR agency. Ownership and funding are on the About page.