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Terms of Service

Last updated: November 10, 2026

One-week cancellation. You may cancel within one week of the charge, before you publish or pitch, and you owe nothing for that week. The month is billed once you publish a Newswire or start a pitch.

aiprdesk — we turn your stories into news.

These Terms of Service (“Terms”) apply to your use of aiprdesk.com, including its pages in the languages of the site, our client desks and approval portal, and any other page or tool that links to these Terms (together, the “Site”). They apply to everyone who uses the Site: people browsing (“Visitors”) and staff who use a desk or portal for an organization that hired us (“Portal Users”).

Electronic acceptance. An authorized signer accepts an intake by clicking I agree in the portal. That click is the signature under the federal E-SIGN Act and the Florida Electronic Signature Act, Fla. Stat. ch. 668. The record stores the signer account, the Stripe Identity session, the time, the IP address, the user agent, and a hash of these Terms plus the intake. Email is not a signature. Each pitch needs that client’s own approval of the exact pitch text, and a staff review before it is sent.

Paid services are covered by a separate agreement. If your organization has accepted our Master Services Agreement and an Order Form (together, the “Service Agreement”), that agreement controls the paid services, including fees, term, renewal, and cancellation. If these Terms and a Service Agreement conflict, the Service Agreement wins. Nothing on the Site, including a link or a web form, signs anyone up for a paid plan. That happens only when an authorized person accepts the Service Agreement and an Order Form, after we complete client verification (Section 2).

Fees for paid plans are stated on the pricing page and in the Order Form. The Order Form controls.

1. Who we are

The Site and services are run by AIPRDESK LLC, doing business as “aiprdesk” (“aiprdesk,” “we,” “us,” “our”). Questions go through the contact form.

2. What aiprdesk is, and what it is not

aiprdesk is an editorial PR firm with an Ask Your Desk assistant. We are the messenger. We create a client’s real stories as news — news articles, news releases, podcasts, social posts, and short videos — in the languages of the client’s plan. We deliver them one-to-one to relevant journalists, to the client’s own channels, and to professional contacts chosen with the client, only after the client approves the content and presses Send.

How we are different. Every message goes out from a verified sender on an authenticated domain. We deliver one-to-one to relevant journalists and professional contacts chosen with the client, never as a mass blast. We turn real stories into news. The client approves before anything is sent.

What we are not. aiprdesk is not an advertising agency or marketing firm. We do not:

• sell, buy, generate, or broker leads, referrals, or patients;
• sell call scripts, sales scripts, or intake scripts;
• run, buy, place, or manage paid advertising;
• provide marketing or lead generation for any client, including healthcare, Medicare, Medicare Advantage, and insurance clients, or act as a third-party marketing organization for any health or insurance plan;
• handle protected health information (PHI) or patient data. Clients must not submit it.

Client identity verification. Every client is identity-verified through Stripe Identity at checkout, and completes a signed, paid service agreement, before we create or deliver anything. That identity check is how editors know a confirmed person and business stands behind every Newswire story — the opposite of wire spam. We may refuse, pause, or suspend any client we cannot verify, or whose verification lapses or proves false. Client-facing product UI does not use the term “KYC.”

Bed-availability updates. Where a plan includes availability updates, they are informational, approved by the client, and go only to professional referral contacts the client selects (for example, hospital discharge planners or case managers in their work role). They are never sent to patients, prospective patients, families, or other consumers.

Flat subscription fees only. Fees are flat monthly subscription fees per location, as stated in the Order Form and on the pricing page. No fee is ever contingent on or tied to referrals, admissions, patients, leads, calls, census, or any other outcome. This structure reflects the patient-brokering and kickback concerns behind laws such as Florida’s Patient Brokering Act (Fla. Stat. 817.505) and the federal Anti-Kickback Statute (42 U.S.C. 1320a-7b(b)). This is a description of how we price, not legal advice. Each client should rely on its own counsel.

Editorial control and responsibility. The client keeps editorial control and approves every piece. The client is responsible for the accuracy and regulatory compliance of the content it approves.

We also do not run any client’s business, admissions, intake, sales, or clinical services, or operate call centers or help lines, and we do not decide what a client says. Content about a client that appears on the client’s website, social accounts, or channels is that client’s approved message.

3. Not medical, legal, or crisis help

Nothing on the Site is medical, mental-health, addiction-treatment, legal, or financial advice, and nothing on the Site recommends any provider.

4. Who may use the Site

The Site is for businesses and their authorized staff. You must be at least 18. If you use a desk or portal for an organization, you confirm that the organization has authorized you, and the organization is responsible for what you do there.

5. Accounts, desk links, and approval links

Keep your login, desk links, and approval links private, and do not forward them to people outside your organization. You are responsible for activity under your login or link. Tell us right away through the contact form if you think your access has been misused. We may suspend access to protect the Site, our clients, or the public.

6. The approval gate

Nothing we prepare for a client is published, posted, or sent until an authorized person at that client approves it and presses Send in the portal (or approves it in writing), including any corporate sign-off step the client sets. An approval covers only the exact version approved. Any change needs a new approval. If you approve content, you confirm you have authority to do so.

7. No patient information, ever

Do not put patient information into the Site, a desk, a form, an upload, a note, a message to us, or any connected tool. That means no names, photos, dates, diagnoses, stories, contact details, insurance details, or anything else that could identify a current, former, or prospective patient or their family. It includes protected health information (“PHI”) under HIPAA and substance-use-disorder records under 42 CFR Part 2.

aiprdesk is designed so that no PHI is needed. We are not a HIPAA system of record, and these Terms do not make us anyone’s business associate. If patient information is sent to us anyway, we may delete it and will tell the sender’s organization. Patient stories may be used only if the client obtains the patient’s own written HIPAA authorization (and any other consent the law requires) and only under a Service Agreement that permits it.

8. Your content

“Your Content” means anything you or your organization gives us or uploads: stories, facts, program details, photos, footage, building images, logos, staff names and bios, quotes, comments, and contact lists.

• You (or your organization) keep ownership of Your Content.
• You give us a non-exclusive license to keep, copy, edit, translate, format, and transform Your Content (including into AI-generated text, audio, and video) only to provide the services and run the Site.
• You confirm you have every right and permission Your Content needs, including written consent from any person whose name, image, voice, or likeness appears, and permission to use any footage or images of buildings or property.
• You are responsible for the accuracy of Your Content and for making sure everything you approve complies with the laws and regulations that apply to you, including healthcare, insurance, and consumer-protection rules.
• You will not upload anything unlawful, false or misleading, infringing, or containing patient information.

9. AI-generated content and representatives

We use artificial intelligence tools to draft and translate text and to create video and audio presented by an AI representative. AI output can contain mistakes, which is one reason every piece goes through client approval.

• Videos and AI voices are labeled as AI where the law or platform rules require it. Each representative video carries a small AI indicator in the corner. We leave built-in provenance markers (such as content credentials or watermarks) in place.
• Our representatives never pose as a real patient, a clinician or doctor, a public official, or a customer giving a testimonial.
• A custom representative modeled on a real person is made only with that person’s signed written consent.
• Any chat assistant on the Site is AI, not a person, and will say so if asked.

Read the AI disclosure.

10. Acceptable use

You may not use the Site or services to:

• send or publish patient information, or anything that violates HIPAA, 42 CFR Part 2, or similar laws;
• offer, pay, request, or receive anything of value for patient referrals, or describe or use our services as lead generation, advertising, patient acquisition, patient placement, or referral services;
• publish false, misleading, or unsupported claims, including outcome or cure claims, fake or AI-generated reviews or testimonials, or undisclosed paid endorsements;
• impersonate any person, organization, or official;
• send email or texts to people who have not agreed to receive them where the law requires consent, or ignore opt-outs;
• upload malware, scrape the Site, probe its security, or interfere with how it works;
• infringe anyone’s intellectual property, privacy, or publicity rights;
• create political or election content through our representatives;
• give us false identity, organization, or signer information during client verification.

11. Our property

The Site, our software, desks, workflows, prompts, templates, representative roster, media and contact database, the aiprdesk name, logos, and taglines (“we turn your stories into news” and “Don’t buy attention, build it.”) belong to us or our licensors. These Terms do not give you any rights in them, except the rights to client deliverables stated in a Service Agreement.

12. Copyright complaints

If you believe content on the Site infringes your copyright, use the contact form and put “Copyright notice” in the message. Identify the work, the material, and where it appears, and include a statement that you have a good-faith belief the use is not authorized. Do not include a phone number.

13. Third-party services

Some features connect to services we don’t control, such as social networks, email platforms, and video and podcast platforms. Your organization chooses what to connect. Those services’ own terms and privacy policies apply, and we are not responsible for them.

14. No guarantees

We do not guarantee media coverage, pickups, search rankings, views, shares, virality, or any other result, and our services are not designed, priced, or measured to produce patients, admissions, referrals, or leads. Journalists, platforms, and search engines decide what they publish, rank, or promote. Sample numbers and example reports on the Site are illustrations, not promises.

15. Disclaimers

THE SITE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT THE LAW ALLOWS, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT.

16. Limitation of liability

TO THE FULLEST EXTENT THE LAW ALLOWS, WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL. FOR USE OF THE SITE UNDER THESE TERMS ALONE, OUR TOTAL LIABILITY IS LIMITED TO ONE HUNDRED U.S. DOLLARS ($100). For clients, the liability terms in the Service Agreement apply instead.

17. Indemnity

If you or your organization uses the Site in breach of these Terms or the law (for example, by sending patient information or publishing unlawful content), you will defend and hold us harmless from the resulting claims, losses, and reasonable legal fees.

18. Suspension and termination

We may suspend or end access to the Site at any time if we reasonably believe it is needed to protect people, comply with the law, or stop misuse. Sections 7, 8, 11, and 14 through 20 survive.

19. Governing law and disputes

Governing law, venue, arbitration, and any jury waiver are as stated in your executed agreement.

20. Language

These Terms are provided in the languages of the site. Content for a client is provided in the languages of the client’s plan. If the versions differ, the English version controls. The Spanish version is on this site. Other languages are linked at the top of this page.

We may provide translations for convenience. Only the English and Spanish versions are verified. If any translation differs, the English version controls.

21. Changes

We may update these Terms. We will change the “Last updated” date and, for material changes that affect clients, give notice by a message or in the portal. Continuing to use the Site after an update means you accept it.

22. Contact

aiprdesk · AIPRDESK LLC · contact form

23. Text messages

aiprdesk may send customer-care text messages to aiprdesk clients and callers who opted in. The messages are about that desk, those stories, and those calls. They are not promotional messages.

How to opt in. A person opts in only on the text updates page, by entering a mobile number and checking the optional consent box. The box is unchecked until the person checks it. The account form does not ask for a phone number. Consent is not a condition of purchase.

Frequency. Message frequency varies.

Rates. Message and data rates may apply.

STOP and HELP. Reply STOP to opt out. Reply HELP for help.

Support. Questions go through the aiprdesk desk contact page.

Wireless carriers are not liable for delayed or undelivered messages.

Don’t buy attention, build it.